Ledger.com/start - Troubleshooting Guide

If you encounter issues during or after your Ledger.com/start setup, this comprehensive troubleshooting guide covers common problems and solutions. Most issues can be resolved quickly by following these steps.

Device Connection Issues

Problem: Device not recognized by Ledger Live

Solution:

1. Try a different USB cable or port
2. Unplug and reconnect the device
3. Close and restart Ledger Live
4. Update USB drivers for your operating system
5. Disable any USB security software temporarily
6. Use a USB 3.0 hub (not USB 2.0) if available

For macOS Users: Check System Preferences > Security & Privacy to approve Ledger access.

Ledger.com/start Page Loading Issues

Problem: Ledger.com/start page won't load

Solution:

1. Clear your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Safari)
3. Disable browser extensions (especially VPNs and ad blockers)
4. Ensure your internet connection is stable
5. Verify you're visiting the official URL: ledger.com/start
6. Check if Ledger status page shows any outages

If Still Not Working: Use an incognito/private browser window to eliminate local conflicts.

PIN and Setup Issues

Problem: Forgot or lost PIN

Solution: Unfortunately, PINs cannot be recovered. You must reset your device:

1. 3 failed PIN attempts will trigger a reset
2. All data on the device will be erased
3. Use your recovery phrase to restore everything
4. Create a new PIN during restoration

Prevention: Store PIN separately from device and recovery phrase.

Recovery Phrase Verification Failures

Problem: Cannot verify recovery phrase during Ledger.com/start setup

Solution:

1. Double-check you recorded each word correctly
2. Verify word order - the sequence matters
3. Check for spelling errors (common: typo in word 7, 15, 21)
4. Ensure you didn't confuse similar words
5. Restart setup and record the phrase more carefully

If Repeated Failures Occur: Your device may be defective. Contact Ledger support with proof of purchase.

Ledger Live App Issues

Problem: Ledger Live crashes or freezes

Solution:

1. Update Ledger Live to the latest version
2. Restart your computer/mobile device
3. Reinstall Ledger Live from official source
4. Clear Ledger Live cache: Settings > About > Clear Cache
5. Check available storage space on your device

For Persistent Crashes: Uninstall completely and reinstall from scratch.